Shipping policy

Shipping Policy

Last updated: January 29, 2026

Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order ships.

📦 Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.

Please note:

Processing time is separate from shipping time

During high-volume periods, promotions, or weather-related delays, processing may take slightly longer

You will receive a confirmation email once your order has shipped.

🚚 Shipping Methods & Delivery Times

We offer shipping via trusted carriers. Delivery times vary based on your location and the shipping method selected at checkout.

🚚 Estimated Delivery Times

Standard Shipping (U.S.): 3–7 business days

International Shipping: 10–15 business days

🌎 Shipping Locations

We currently ship to:

United States, Canada, Europe & UK

International customers are responsible for any customs duties, taxes, or import fees required by their country.

❄️ Weather & Carrier Delays

Shipping carriers may experience delays due to weather, natural events, or high seasonal demand. We are not responsible for delays once a package has been handed off to the carrier.

If a delay impacts your order, please contact us and we’ll do our best to assist.

📍 Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.

📬 Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for loss or theft.

If your package is missing:

Check with neighbors or your local carrier

📧 Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: help@hexacorallia.com